General Policy

LetDecor has developed great relationships with professional shipping and delivery companies and have passed our savings on to you. Every item on our site (Minimum Purchase of $75 for Contiguous States) comes with free White Gloves Delivery. That means that products are delivered to the threshold of your home (garage, front entrance etc.) or first dry area if the shipment weight is very large.

How Will My Order Ship?

We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of three different shipping methods: Ground Shipping, Back of Truck, or White Glove shipping services. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service if you choose this option.

Please note we do not ship to Alaska, Hawaii, Puerto at this time.

If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help. Please email us at info@letdecor.com

GROUND SHIPPING

Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box.

If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file.

WHITE GLOVE SHIPPING

White Glove Shipping includes various levels of inside delivery, unpacking and assembly of your order, depending on the service level selected. Please see below for full descriptions of each service level. White Glove Shipping is comparable to truck freight shipping, but due to the extra time and person power needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days (excluding pre-ship time) until the carrier contacts you for delivery.

White Glove shipping is available on most high-end office items, dining furniture, bedroom items and mattresses. We may be able to add White Glove service to certain items for an extra charge – please contact our sales department for more information when placing an order.

Delivery appointments usually consist of a four (4) hour appointment window during normal business hours (8 am-5 pm, Monday-Friday); depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require an after-hours delivery (evenings, weekends), delivery at a specific time, have an inquiry regarding white glove shipping options or to find out how often the carrier will be in your area, please contact our customer service team and they will be happy to help. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.

WHITE GLOVE BRONZE/THRESHOLD DELIVERY (Free)

White Glove Bronze/Threshold Delivery consists of delivery to the threshold of your home (garage, front entrance etc.) or first dry area if the shipment weight is very large. The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item.

WHITE GLOVE SILVER/INSIDE DELIVERY

White Glove Silver/Inside Delivery takes away the hassle of moving furniture! Delivery is made inside your residence to the room of your choice. The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item.

WHITE GLOVE GOLD/INSIDE DELIVERY & PACKAGING REMOVAL

White Glove Gold/Inside w/ Packaging Removal White Glove Gold lets you sit back and relax while your furniture is placed inside in your room of choice. Please note that assembly is not included in this service, however, the carrier will unpack the item and remove the packaging for you. The shipping company will call you in advance to schedule a delivery appointment. Deliveries between the hours of 8:00 am and 5:00 pm Monday through Friday and will be scheduled within a 4-hour window. Please note that deliveries cannot be made to a PO box.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item.

WHITE GLOVE PLATINUM/INSIDE DELIVERY & SETUP

White Glove Platinum/Inside w/ Setup service is the highest level of home assembly service. Delivery inside your residence to the room of your choice. The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item.

WHAT TO EXPECT ON DELIVERY

Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt